‍

Santander

Santander UK has set aside £295 million to cover compensation claims linked to car finance mis-selling. In November 2024, following a Court of Appeal ruling, Santander announced this provision alongside delayed third-quarter results. The ruling expanded the scope of misconduct to include any non-disclosed commission, not just discretionary commission arrangements. This means a wider range of Santander car finance agreements may now be eligible for compensation. If you took out a PCP agreement through Santander, you may be entitled to compensation if commission or key costs were not clearly disclosed.

BACKGROUND

A recent Court of Appeal ruling has expanded the scope of car finance mis-selling misconduct beyond just discretionary commission arrangements to include any non-disclosed commission. This broader interpretation has prompted Santander to set aside £295 million to cover potential compensation claims. The ruling was significant enough that Santander delayed its third-quarter results announcement in November 2024 to assess the impact on its business.

‍

WHAT THIS
MEANS FOR
YOU?

Santander brokers or dealers increased your interest rate without disclosing the commission they were earning
The court ruling confirms that failing to disclose any commission is misconduct, not just discretionary arrangements
Santander has set aside £295 million to compensate affected customers
The expanded scope means more Santander car finance agreements are now eligible for review
Even if your agreement has ended, you can still make a claim
You do not need to wait for any further court decisions - register your claim now

‍

Learn About our Claims Process

WHAT WE COVER

We specialise in reclaiming funds from Santander car finance agreements that involve undisclosed commission, excessive interest rates, or other unfair lending practices:

Undisclosed Commission

Santander dealers or brokers earned commission by increasing your interest rate without clearly telling you about it. You may have signed a contract thinking you were getting a specific interest rate, but the dealer secretly adjusted it upward to boost their commission. The Court of Appeal ruling confirms this practice is misconduct. You are entitled to a full refund of the commission and interest you overpaid.

‍

EXCESSIVE INTEREST RATES

Many customers were charged significantly higher interest rates than necessary because dealers manipulated rates to earn higher commissions. If your interest rate was not clearly explained or appeared higher than expected, your agreement may qualify for compensation. The expanded Court of Appeal ruling now covers situations where commission was not properly disclosed as the driver of rate increases.

‍

Mis-sold agreements

A Santander car finance agreement may be considered mis-sold if key information was missing, misleading, or unclear when you signed. This includes situations where you were not informed about dealer or broker commission, where total costs were obscured, or where the agreement terms were not properly explained. Our team will assess your specific circumstances and determine eligibility.

‍

SUBMIT YOUR DETAILS

Start by completing our quick and easy contact form. We’ll ask for some basic information, including:

Your name
Contact details
A brief description of your car finance agreement

This step only takes a few minutes, and it’s the first step toward reclaiming your money.

Learn About our Claims Process

WE’ll BE IN TOUCH

Once we receive your form, our team will review your details and get in touch with you as soon as possible. During this conversation, we’ll:

Confirm your information
Answer any initial questions you may have
Discuss how we’ll proceed with your claim

LEAVE THE REST TO US

After the initial consultation, we take care of everything for you. Here’s what we do:

Document Review: We’ll analyse your car finance agreement and supporting documents to identify hidden charges, excessive interest, or mis-sold terms.

Case Preparation: Our team compiles all necessary evidence to build a strong case.

Negotiation and Reclaim: We handle all communications with lenders or financial institutions to recover your money.

REGULAR UPDATES

We believe in keeping you informed. Throughout the process, we’ll provide regular updates on the progress of your claim, so you’re never left in the dark.

GET PAID

Once your claim is successful, you’ll receive your reclaimed funds directly. It’s that simple!

CLAIMS PROCESS

HOW MUCH
COMPENSATION CAN
YOU CLAIM?

Compensation for Santander car finance claims typically includes:

Full refund of commission embedded in your interest rate
Refund of all overpaid interest resulting from the inflated rate
Statutory interest on the refunded amounts (typically 8% per annum from the date of the breach)
Additional compensation may be available depending on the circumstances of your agreement

How Compensation Is Calculated:

Each claim is unique and depends on factors such as the original agreement amount, the interest rate that should have been charged, the interest rate actually charged, and the length of the agreement. Our claims team will review your agreement documents and provide you with a free compensation estimate.

‍

WHY YOU SHOULD
TRUST PCP MISSOLD?

Our team of dedicated claims managers has extensive experience handling Santander and other car finance mis-selling cases. We understand the expanded Court of Appeal ruling, the legal framework, and what Santander's £295 million compensation scheme covers. Our claims strategy is grounded in this recent court decision, which Santander itself has acknowledged with a significant financial provision.

FCA Regulated: We're authorised and regulated by the Financial Conduct Authority (FRN 1037114) to carry out claims management activities
Court-Backed Expertise: Our strategy is based on the recent Court of Appeal ruling that expanded the scope of misconduct
Santander's Financial Commitment: The bank's £295 million setaside demonstrates serious recognition of liability
Financial Ombudsman Access: If a claim is unsuccessful, you can escalate to the Financial Ombudsman Service for free
Transparent Complaints Procedure: Full details of how we handle complaints are available on request

‍

LATEST NEWS

Stay informed with the latest updates for affected lenders. Register your details today to receive important news, insights, and developments straight to you. Stay ahead and make informed decisions with timely updates tailored to your needs.

LENDERS WE COVER

Start Your Claim

FAQs

What is a Santander PCP claim?

A Santander PCP claim is a request for compensation where a Personal Contract Purchase agreement involved undisclosed commission, excessive interest rates, or other unfair lending practices. The recent Court of Appeal ruling confirmed that failing to disclose any commission is misconduct, making affected Santander agreements eligible for compensation.

What did the recent Court of Appeal ruling mean?

The Court of Appeal ruling expanded the scope of car finance mis-selling misconduct to include any non-disclosed commission, not just discretionary commission arrangements. This means a wider range of Santander car finance agreements are now eligible for compensation. Santander acknowledged the impact by announcing a £295 million provision in November 2024.

Can I make a Santander claim if my agreement has ended?

Yes. You may still be eligible to make a Santander claim even if your agreement has finished, depending on the circumstances and timing. The ruling applies to agreements dating back several years. You should register your interest as soon as possible to protect your position and demonstrate your awareness of the issue.

What is undisclosed commission in a Santander agreement?

Undisclosed commission occurs when a dealer or broker earns money by increasing your interest rate without clearly explaining it to you. You may have agreed to a specific rate, but the dealer secretly adjusted it upward to earn commission from the difference. You were not informed of this practice or how it affected your total finance cost. The Court of Appeal ruling confirms this is misconduct.

How much compensation could I receive from a Santander claim?

Compensation varies and may include a refund of commission, refund of overpaid interest due to inflated rates, and statutory interest on refunded amounts (usually 8% per annum). Santander has set aside £295 million to cover compensation claims. Each claim is assessed individually based on your agreement terms, the commission involved, and the duration of overpayment.

Do I need to wait for further court decisions?

You do not need to wait. The Court of Appeal ruling is already in effect. Santander has already made its £295 million provision in recognition of liability. Registering your claim now helps protect your position as regulatory guidance continues to develop.

How do I know if my Santander PCP was mis-sold?

Review your agreement documentation and ask yourself: Was commission disclosed? Were interest rates clearly explained? Was the agreement properly explained before signing? If you cannot find clear answers to these questions in your paperwork, you likely have a valid claim. Our free claim review will assess your specific circumstances and confirm eligibility.